Shipping policy

Shipping Policy

At Aquiferra Olive Oil, we are committed to ensuring that your orders are delivered safely and promptly. Please review our shipping details below:

Shipping Locations

• We currently ship domestically within New Zealand.

Shipping Rates

• Shipping rates are calculated at checkout and are clearly displayed before you complete your purchase.

Processing and Shipping Times

• Orders are typically processed and shipped within 3–5 working days.
• Once your order is dispatched, you will receive an email with a tracking number for your convenience.

Shipping Carrier

• We use NZ Post for all deliveries, ensuring reliable and timely shipping.

Tracking Your Order

• Once your order is shipped, a tracking number will be emailed to you so you can monitor your delivery’s progress.

Damaged or Lost Packages

• If your package is damaged during shipping or hasn’t arrived within a reasonable timeframe, please contact us at aquiferra@gmail.com, and we’ll work with NZ Post to resolve the issue.

Questions or Concerns

• For any shipping-related inquiries, feel free to email us at aquiferra@gmail.com. We’re here to help!